Question 1

Do you sell genuine bicycle parts?

Accepted Answer

Yes, 100% genuine. Every product comes with original packaging and serial number. We provide unboxing video proof on WhatsApp before delivery.

Question 2

What is your Compatibility Support?

Accepted Answer

Our team provides free compatibility guidance. Message us on WhatsApp with your bike model and we'll confirm compatibility before you order — completely free.

Question 3

What payment methods are accepted?

Accepted Answer

Cash on Delivery (COD) via WhatsApp OTP verification, bKash, Nagad, and bank transfer. COD requires WhatsApp confirmation to prevent fraud.

Question 4

What is the delivery time?

Accepted Answer

Dhaka: 1-2 business days. Chattogram: Same day or next day. Other districts: 2-4 business days via Pathao/Steadfast courier.

Question 5

Are products returnable?

Accepted Answer

Yes, within 7 days if the product is unopened and in original condition. Damaged or tampered packaging will not be accepted for return.

Question 6

How can I check the authenticity of the product?

Accepted Answer

Check serial number on manufacturer website, original box, and hologram sticker. We send unboxing video proof on WhatsApp before every delivery.

Question 7

Can I pre-order out-of-stock items?

Accepted Answer

Yes! Message us on WhatsApp. We import regularly and can reserve items for you with a small advance payment.

Question 8

What brands do you specialize in?

Accepted Answer

Shimano, ODI, Deore, Rockbros, Rujixo, ARC, Speedone, PLS, and other premium imported brands — all 100% genuine.

Genuine Guarantee & FAQ

Visual Proof Mandate (Authenticity Check)